How to Enroll a Device
At this time, provisioning for DUO is only available for users who are classified as having access to sensitive data. If you are unsure if you are provisioned for DUO, please contact the Help Desk at 828-262-6266 (Option 1).
Getting started with 2-Factor Authentication is easy, but before you begin, you will need to have a few things on hand:
- A mobile phone (ideally an Android or iOS-based smart phone).
- A DUO hardware token (Provided by ITS).
- A landline phone, such as your university-provided CISCO VoIP phone (This method is recommended solely as a backup recovery option).
- Optionally, a desktop or laptop computer to make enrollment easier.
(We recommend having no fewer than two of these options on hand.)
Once you have these methods with you, we can begin device enrollment.
For anyone interested in additional security on their AppState accounts, you may opt-in to the 2-Factor Authentication program. You can enter a support request to have your technology consultant set you up, or you can visit our self-enrollment portal and select Start Setup.
This self-enrollment will use your cellphone as your primary means of authenticating. Your phone should be fully charged with 30 MB of available space (needed for the Duo Mobile App).
Hardware DUO Tokens
We recommend using your phone because of ease of use, but it is not required. ITS can provide a DUO D-100 hardware token to faculty and staff who want one.
The hardware token can be picked up at the Technology Support Center located in Suite 140 of Anne Belk Hall. There is no cost for faculty and staff.
If you are concerned about leaving your mobile device and token behind and not being able to access your account, we have you covered. The ITSS Help Desk can assist you in generating up to 10 one-time use DUO Bypass Codes. You can write these one-time use codes on our provided DUO Bypass Code Template (To access this template, you must be logged in with an @appstate.edu Google account). Keep these codes with you in a safe location, such as your wallet. After a single use, each code will be unable to be used again.
These tokens can only be generated by the Help Desk during business hours (Monday-Thursday 8:00am-11:00pm, Friday 8:00am-5:00pm).
Remember Me Feature
There is a setting that can be selected to remember your session for the entirety of your workday. We recommend choosing the “Remember me for 1 day” option listed below Choose an Authentication Method.
To get to the above menu, navigate to 2fa.appstate.edu. From there, click on Get Started with 2FA, and then follow the link for Access DUO settings at the bottom of the page.
Note: if you chose the option to automatically send a push to your phone, cancel the push so you can make changes to this screen.
Choose “Remember me for 1 day”, then use your normal means of approving the request.
If you have questions, please call our Help Desk at 828-262-6266.
If you need to configure your DUO settings, you can follow the link below. To access the settings, be sure to cancel your automatic push requests if your phone is configured to receive them.